RetainFocus Inc. (dba SignalHero) Privacy Policy
RetainFocus Inc. dba SignalHero (Our Company) is committed to maintaining robust privacy protections for its users. Our Privacy Policy is designed to help you understand how we collect, use, and safeguard the information you provide and assist you in making informed decisions when using our Service. The privacy policy explains how our organization uses data when you use our website.
Services Provided by SignalHero:
Signal Hero is a platform built for customer renewal and expansion. We provide AI solutions for B2B customer teams to help them better leverage their data and more deeply understand their customers.
What data do we collect?
Our Company collects the following data:Personal identification information (Name & email address)Customer firmographic data provided to use by our customers.
How do we collect your data?
You or your employer directly provides SignalHero with data. We collect data and process it when you:Register online for our products or services.Add account data via CSV importAdd account data via API import
How will we use your data?
Our Company collects your data so that we can:Provide your service and manage your account to provide the serviceAlert when we detect at risk customers or customers with expansion potential SignalHero will not share your data with any other organization.
How do we store your data?
Our Company securely stores your data at a Secure storage location. Our Company will keep your data for as long as our service is active. Once this time period has expired, we will delete your data by scrubbing off all data within a month of Service Termination.
What are your data protection rights?
SignalHero wants to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:The right to access – You have the right to request SignalHero for copies of your personal data.The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete information you believe is incomplete.The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact our CEO, Adam Ince ([email protected])
In the event of a data breach, we follow a stringent procedure to mitigate and address the incident promptly. Our response includes identifying the breach, containing its impact, assessing affected data, notifying relevant authorities, and communicating transparently with affected individuals. We conduct thorough investigations to understand the extent of the breach and implement corrective measures to prevent recurrence.Any detected data breach will be reported to relevant authorities and affected individuals within 72 hours of its identification, in compliance with applicable data protection regulations.
Data Breach Procedure and Reporting Time Period:
In the event of a data breach, we follow a stringent procedure to mitigate and address the incident promptly. Our response includes identifying the breach, containing its impact, assessing affected data, notifying relevant authorities, and communicating transparently with affected individuals. We conduct thorough investigations to understand the extent of the breach and implement corrective measures to prevent recurrence.Any detected data breach will be reported to relevant authorities and affected individuals within 72 hours of its identification, in compliance with applicable data protection regulations.Consent Management:
Obtaining Consent:
When you visit our website or platform, we will request your consent before collecting any personal information. Clear and easily understandable explanations will be provided regarding the purpose and scope of data processing activities. You have the right to grant or deny consent.
Modification of Consent:
If you wish to modify your consent for data processing,You can do so easily by contacting our DPO or our helpline. Modification will not affect the lawfulness of any processing based on prior consent.Withdrawal of Consent:If you wish to withdraw your consent for data processing, you can do so easily by contacting us. Withdrawal will not affect the lawfulness of any processing based on prior consent.By incorporating this consent management facility, we aim to empower you with control over your personal data, ensuring transparency and compliance with privacy regulations.
Children’s Privacy:
The site and our product are not intended for use by children, and SignalHero does not knowingly collect personal information from anyone under 13 years of age. Product access is granted only to the employees of our clients, assuming they are all above 18 years of age. In case of any exceptions, we collect it with parental consent.
What are cookies?
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
How do we use cookies?
We only use a cookie as a session variable to keep you signed in to our application.Changes to our privacy policy:Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on April 11th, 2025.
How to contact us?
If you have any questions about Our Company’s privacy policy, the data we hold on you, or if you would like to exercise one of your data protection rights, please do not hesitate to contact us. Email us at: [email protected]
reduction in churn when indentifying and addressing early signals of dissatisfaction.
increase in renewal rates through more effective customer account targeting.
improvement in upsell conversion rates when companies leverage signal based selling.
thrown away every year by B2B companies due to wasteful, old school sales approaches.
By combining your data with our curated signals, you'll gain a clearer picture of what buyers are looking for, which accounts are in market, and an earlier view into churn risk than you could with your data alone.
Discover when your customers are increasing their research in your space.
Enrich your data with our insights.
Identify the next solution a customer will buy based on what they pay for now.
Uncover customers that are shopping your competitors.
Measure how multithreaded your are in every account and deal.
Surface key decisions makers outside of your contact database to sell to.
Try SignalHero today and discover the AI built to keep and grow customers.
